Refund policy

As a customer, you have a 14-day right of withdrawal from the day you receive your order. To request a return, please email us at support@somarela-shop.com within 14 days to receive your return form and instructions.

Sale items or used items cannot be returned.

Return Address:

Company Name: Naishi warehouse
Address: 5F, Building 4, Phase 2, Niannianhongjia Cluster, Choujiang Street, Yiwu City, Zhejiang Province
City: Yiwu
Postcode: 322100
Country: China

Return Shipping and Customs:

• Return shipping costs are the responsibility of the customer.

• The return package must include a tracking number.

• Additional customs duties or taxes may apply depending on your country. These costs are also borne by the customer.

Refund Process:

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be issued within 7–10 business days to the original payment method. If the item is damaged, used, or not returned in its original condition, we may refuse the refund or apply a partial refund.

Questions:

For any questions about delivery or returns, contact us at support@somarela-shop.com